Service desk emerges as a natural evolution of the Helpdesk.
The main objective is to create a single point of contact (SPOC) between users and the various IT teams, to restore the normal operation of IT services, as quickly as possible.
Lusolabs executes Service Desk services based on ITIL best practices, equipped with support tools for this purpose, such as remote support software, and / or system of incidents registration, among others.
Depending on customers needs, management processes are implemented combined with services, changes, security, capacity management, financial management, among others.
If the customer so desires, Service Level Agreements (SLA) for specific and typified situations, can be equated.