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Monitor your infrastructure with Lusolabs SaaS model . No associated costs of hardware or implementation.

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The Helpdesk service is provided to users in order to assist them in their daily tasks and in all that is related to the use of workstations and peripherals (printers, scanners, bar code readers, (...)).

Therefore, it is the Helpdesk team that analyzes and provides the first feedback to the user that reported the incident, and whenever is possible, immediately solve it.

When is not possible to solve the problem immediately, the request is forwarded to the adjacent teams, acting as a contact interface with the user.